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MAIN PURPOSE OF JOB:
Support and provide superior service to internal and external customers via phone, email and face-to-face
QUALIFICATION & EXPERIENCE:
- Matric
- Computer Literate
- Customer Service experience in a call centre environment
- Excellent communication skills
CUSTOMER INTERACTION
- Answer inbound calls and assist customers
- Offer telephonic solutions e.g. trouble shooting with technical queries
- Respond to and resolve written and website correspondence received from customers
- Action and update customer requests on Listener
- Follow up on customer calls with administrative duties which include but are not limited to emailing, completing of paperwork as well as liaising with other departments
- Share in delivery of team service level expectations, quality and productivity targets and indicators
- Take ownership for escalated queries, ensuring resolution and follow up with customers
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Location: Cape Town, Western Cape
Closing Date :14th September, 2023
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
