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What you will be doing:
Act as the frontline position in the UK for CIMA and US for AICPA focused on the needs of members, students, candidates, and prospects. Handle inquiries via inbound/outbound phone calls, email, chat, and social media channels, which contribute to strong customer satisfaction survey results and Net Promoter Scores (NPS) scores.
What you will do:
- Provide high quality support and assistance to members, students, prospective students, partners, employer contacts, tuition providers and other stakeholders related to Association products and relevant processes
- Communicate relevant information on policies, member benefits, products, services, and industry developments through inbound/outbound phone, email, chat, and social media channels.
- Navigate multiple systems to grant access and manage membership requests, product orders, event registrations, account adjustments, and other requests as required
- Identify and report issues that could negatively impact our member/customer experience
- Achieve qualitative and quantitative targets for individual performance
- Upsell/cross sell as appropriate by engaging customers in a discussion about membership, products and services suitable to the individual’s needs through both inbound and outbound campaigns
- Remain knowledgeable about memberships and products while working to become subject matter experts in key areas
The Team:
- Ever supportive of each other to ensure that we succeed as a team
- Eager to make a difference in our respective roles and contribute meaningfully to the organization
- Motivated to succeed
What we are looking for:
- Specialist level of experience and costumer services
- Versed and able to handle Live Chat and Inbound call
- Able to commit to UK working hours (11am – 6:30pm SA Time)
- Highly IT literate (Windows OX, Office 365, CRM software)
- Confident communicator in all modes (writing, speaking, listening, reading)
- Experienced in gathering, processing, and presenting quantitative and qualitative data to different types of audience
Who We Are
At The Association, we are transforming the accounting and finance profession. We are future-focused, empowering the world’s most highly skilled accountants to stay relevant, meet today’s demands, and prepare for tomorrow’s challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site.
How We Support You
We provide flexibility to help you achieve a good work-life balance. You’ll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options that support your wellbeing, in and out of the workplace, including healthcare, retirement, paid time off, parental leave, and an employee assistance program. We provide tools and resources that support your mental health, and continuously evolve our offerings in order to meet your needs.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
Ready to help shape the future of the accounting profession at The Association? Apply today at https://us.aicpa.org/career.
Location: Johannesburg, Gauteng
Closing Date : 13th April, 2023
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
