FUND ASSESSOR at Motor Industry Bargaining Council

Duties and Responsibilities

Receives and logs new social benefit funds applications.
Ensures all member data on the Mibco system is correct and valid.
Validates the application details.
Ensures that the employee/employer is due for the benefit applied for.
Assesses applications in accordance to the funds rules and regulations.
Verifies the payment of the benefit due.
Transacts and effects payments to the establishment, member or service provided concerned.
Finalises all queries and complaints
Conducts investigations on queries and complaints and responds to the establishment, member, service provided and party concerned
Liaises with relevant parties to resolve complaints.
Provides customer services to members, establishments, service providers and parties via written and / or telephonic communication.
Ensures service levels and performance in customer administration is maintained in terms of the national MIBCO Mission, Vision and Statements.

Knowledge / Experience / Skills / Abilities

Verbal and written communication skills
Call centre experience
Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. collogues and management
Must be a good team player and achieve objectives as set out by supervisor
Must be meticulous in carrying out tasks/instructions etc
Must have good interpersonal and decision making skills
Must have attention to detail
Above average administration skills required

Qualifications

Location: Gauteng

Closing Date :15th June, 2023

HOW TO APPLY