Full job description
The Sanlam Retail Affluent business (SRA) is a business that is part of Sanlam Life and Savings. SRA is dedicated to empower South Africans in the middle and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. Business Shared Services is the customer facing business unit within SRA.
- Design, facilitate and implement learning content using various methodologies for all new starter training programs.
- Responsible for the design and implementation of all mandatory legislation courses, for the purpose of continuous development of the knowledge and skills for existing staff, using various methodologies.
- Partner with various business stakeholders to review and evaluate learning content to ensure effectiveness as well as continually evolve content and training approaches to enhance the learning experience.
- Perform needs analysis consultations with business stakeholders to identify training needs.
- Collaborate with the Quality Assurance team to further enhance employee development and performance.
- Collaborate with Management/Process Office and Quality to tailor or amend training materials.
- Coach, develop and mentor employees.
- Support business stakeholders and employees with legislation related enquiries and decisions.
- Maintain records of learning interventions which includes but not limited to attendance registers, content and assessments.
- Stay abreast of industry related legislation amendments and implementations.
- Design and develop fit for purpose e-learning content.
- Facilitate classroom training either face to face or online using MS Teams.
- Assess learning performance post-training.
- Matric/Grade 12
- A tertiary qualification which can either be a Diploma or Degree.
- Mentoring and Coaching qualification will be to your benefit.
- A minimum of 5 years’ experience in the insurance industry, with above average performance.
- Experience as a BSS Client Services Representative at Intermediate, Specialist or Quality level, with above average performance will be advantageous.
- Comprehensive knowledge, understanding and experience in working with the following legislation:
- Experience in facilitating long duration programs (4+ weeks concurrently) will be advantageous.
- Investigation and Analytical skills
- Ability to identify and solve problems
- Decision making skills
- Flexibility
- Achievement orientation
- Self confidence
- Good verbal and written communication skills.
- Good presentation skills in English.
- The ability to facilitate all interventions
- Negotiation skills
- Client Centric
Location: Bellville, Western Cape
Closing Date:11 October 2024
HOW TO APPLY
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