Administrative Assistant at South African Qualifications Authority (SAQA)

Full job description

The most eligible candidate must hold an appropriate recognised qualification at NQF Level 5 in education, or administration or human / social sciences, or equivalent on the 10 Level NQF.
A minimum of two years experience in administration with data capturing or information management is required.
More than two years of experience in administration with data capturing or information management will be an added advantage.
The incumbent must have a good knowledge of data management, dealing with enquiries in writing and verbal on multiple levels.
Computer Literacy, time management, problem-solving, attention to detail and good written and verbal communication should be the strengths of those aspiring for this appointment.

Duties : • Screening of applications for compliance and provide feedback to clients.

Draft relevant communication related to enquiries.
Undertake verification activities as assigned.
Help to keep information sources / reference materials up to date, known and accessible.
Undertake activities that show awareness of and sensitivity to client needs and a sense of urgency to meet these appropriately.
Ensure smooth transfer of registered applications by administering the daily receipt and checking of these against a register and create the necessary electronic audit trails.
Attend to client enquiries and complaints and redirect to the relevant role players to be addressed.
Attend to client enquiries, walk-in clients and telephone enquiries related to the field.
Render the required support to facilitate clients’ needs related to authentication services which include client services.

Location: Pretoria, Gauteng

Closing Date: 2024-03-17