Consultant Retentions at Standard Bank

To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, discounts to suit the client’s needs and to make sure the client remains on the book. Reinstatement of policies are also a core job function, policies will need to be reinstated as per client’s requests, as this point consultants can use this opportunity to upsell on the policy which will contribute to the company’s revenue

Qualifications
Completed Matric
NQF 5
A minimum of 120 Insurance credits
Regulatory Exams
FAIS (Long Term Insurance)
Requirements include Class of business (COB) and compliance training

Experience

Minimum of 2 years insurance industry experience
Minimum of 2 years call centre/telephone experience
Minimum of 1-year sales/ retention contact centre experience.

Additional Information

Behavioral Competencies

Articulating Information
Checking Details
Developing Expertise
Following Procedures
Interacting with People

Technical Competencies

Client Knowledge
Client Retention
Client Servicing
Client Value Propositions
Insurance Principles

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za