Contact Centre Agent at The Foschini Group

Full job description

Responsibilities:

To provide efficient first-time call contact resolution to customers, while delivering an all-round superior customer experience.
Support TFG stores and customers with account queries/ transactions.
Promote retail credit and retention of TFG accounts.
To ensure compliance to legislation, policies and procedures, aligned to the departmental standards.
To reduce fraudulent incidents by adhering to Forensic processes.

Qualifications & Experience:

Skills:

Passionate about people is a must.
Target driven and experience focused.
Being an ambassador for our brands and offering amazing Customer experience.
Exceed Customer expectations by identifying and providing them with the best possible solutions.

Behaviours:

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Effectively building formal and informal relationship networks inside and outside the organization.
Building strong customer relationships and delivering customer-centric solutions.
Making good and timely decisions that keep the organization moving forward.
Anticipating and adopting innovations in business-building digital and technology applications.
Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Making good and timely decisions that keep the organization moving forward.
Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Good verbal/ written communication skills and good organisational skills
Strong organizational and planning skills
The ability to multi-task in a fast-paced environment
The ability to work independently
The ability to take initiative

A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Location: Western Cape

Closing Date: 24th June 2024