Contact Centre Agent at The Foschini Group

Full job description

Responsibilities:

  • To provide efficient first-time call contact resolution to customers, while delivering an all-round superior customer experience.
  • Support TFG stores and customers with account queries/ transactions.
  • Promote retail credit and retention of TFG accounts.
  • To ensure compliance to legislation, policies and procedures, aligned to the departmental standards.
  • To reduce fraudulent incidents by adhering to Forensic processes.

Qualifications & Experience:

  • Grade 12 (Matric)
  • 1 year Customer Service Experience

Skills:

  • Passionate about people is a must.
  • Target driven and experience focused.
  • Being an ambassador for our brands and offering amazing Customer experience.
  • Exceed Customer expectations by identifying and providing them with the best possible solutions.
Behaviours:
  • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Effectively building formal and informal relationship networks inside and outside the organization.
  • Building strong customer relationships and delivering customer-centric solutions.
  • Making good and timely decisions that keep the organization moving forward.
  • Anticipating and adopting innovations in business-building digital and technology applications.
  • Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Making good and timely decisions that keep the organization moving forward.
  • Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Good verbal/ written communication skills and good organisational skills
  • Strong organizational and planning skills
  • The ability to multi-task in a fast-paced environment
  • The ability to work independently
  • The ability to take initiative
  • A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Location: Western Cape

Closing Date: 24th June 2024

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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