Customer Service Agent at Motor Industry Bargaining Council

Duties and Responsibilities

Logs and tracks all enquiries and complaints on the system (first line of support).
Handles all general and specific telephonic contact.
Assist walk-in clients.
Conducts preliminary investigations.
Liaises with relevant parties to resolve complaints.
Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
Manage office petty cash, stationery and office consumables.
Supervise the temporary staff.
Compile and submit attendance register and time sheet.
Assist Designated Agent with admin work.
Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.

Knowledge / Experience / Skills / Abilities

Ability to withstand pressure and provide the clients/customers with above average services.
Must at all times be diplomatic and assertive with customers/clients.
Ability to overcome obstacles, make informed decisions and resolve customer problems.
Ability to work independently and use initiative along with problem solving abilities.
Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management.
Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved.
Must be a good team player and achieve objectives as set out by supervisor.
Must be meticulous in carrying out tasks/instructions etc.
Must have interpersonal and telephone etiquette skills.

Qualifications

Matric (Grade 12)
Knowledge and experience of Funds and Returns (Manual & Online) processing.
Above average verbal communication and listening skills
Customer service orientated behavior towards callers, service providers,
Advance computer literacy
Query resolution skills
Customer orientated behavior
Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results..

Location: Kimberley, Northern Cape

Closing Date : 17th December, 2023

HOW TO APPLY