Customer Liaison Officer at Abantu Staffing Solutions

Job Description


  • Grade 12 or equivalent
  • At least 2 -3 years call centre and customer service experience
  • IT literate – Ms Excel, Sales Force and SAP


  • To ensure smooth sales operation and satisfactory customer service to all customers (internal and external)
  • Order Processing
  • Contacting customers daily as per calling schedule.
  • Receive calls & orders from customers.
  • Liaison with the Business Representative.
  • Receive and action work instruction/s from Business Representative.
  • Check account status, credit viability and limits.
  • Check stock availability and advise customer.
  • Generate orders on SAP as per generate order procedure.
  • Release order (invoice generation) for shipment and FLO.
  • Advise Warehouse & Distribution Manager, supervisor on orders not released.
  • Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.
  • Advise customer of planned delivery time.
  • Process Claims
  • Actioned by customer liaison officer directly/or only from the business representative.
  • Generate order on SAP as per claims procedure.
  • Generate order on SAP as per rotation procedure.
  • Generate instruction on SAP as per Check & charge procedure.
  • Release order (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).
  • Oversee daily general admin duties to support all customer services function.
  • Service Support (External and Internal)
  • Address queries within 8 hours of receipt of the query.
  • Address any special /miscellaneous request from customers.
  • Provide quotes on an Ad Hoc basis to customers.
  • Build and maintain acceptable customer service standards with the Warehouse and Distribution department and business representatives at all times.
  • Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.
  • Team Work – Must be able to support the entire team on any overflow work when required.


Customer ServiceSalesforceSAPMS ExcelClaims



Location: Elandsfontein, Western Cape

Closing Date : 5th December, 2023


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