Specialist Customer Care at Eppendorf

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Company description:

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With more than 3,600 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to be in an environment in which you can work efficiently? At Eppendorf you will be using your competencies to work on solutions for operational matters in a positive and affirmative working environment. You will be working closely with your team. You are also motivated by responsible tasks? Then apply now!

 

Job description:

Your challenges

 

• You are the focal point for the operational order management activities in your area. You act as gatekeeper for CRM and Master Data entries.

 

• You ensure order fulfillment by liaising with central or local warehouse and timely delivery of product and documentation.

 

• You share orders with finance for payment fulfillment and manage order-related complaints.

 

• You liaise with sales representatives and end-users in relation to order information, including order tracking.

 

• You manage order related e-interactions. F.e. order processing via e-procurement platforms (Esker/ Edicom etc).

 

• You support Sales on tender bids with supporting material preparation.

 

• You coordinate with Sales and Logistics to send out demos, samples and marketing materials.

 

Required profile:

Your expertise

 

• Professional experience in the field of Sales Support, order management or equivalent combination of education and work experience is required. Degree in Business Administration, Economics or life science industry experience is considered an advantage.

 

• You are experienced with CRM and quotation solutions, possess a solid knowledge of SAP and excellent communication skills.

 

• You have a professional attitude towards putting the customer first and good language knowledge (Dutch, English).

What we offer:

Your benefits at Eppendorf

 

• We appreciate your performance, offer an attractive salary and career development options. Hybrid working possibility post onboarding (&training) procedure.

 

• By working with us, you will make a meaningful contribution to improving human living conditions.

 

• To enable you to deepen your expert knowledge and strive for continuous development, we offer a wide range of training and development options.

Location: Nijmegen, Gelderland

 

Closing Date :15th September, 2023

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website