Visitor Services Attendant at Parks Canada

• A secondary school diploma or acceptable combination of education, training and experience in a field related to the position

• Experience in interacting with the public in a reception/orientation capacity
• Experience in maintenance of facilities
• Experience with Point of Sale systems and cash handling

• Knowledge of Parks Canada operations, and the natural and cultural history of Fort St. Joseph National Historic Site
• Knowledge of services, programs, and visitor services operations and fees of Fort St. Joseph National Historic Site

• Client Focus – providing service excellence to internal and/or external clients
• Concern for Safety – identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
• Initiative – dealing with situations/issues proactively and persistently, seizing opportunities that arise
• Interactive Communication- listening to others and communicating articulately, fostering open communication
• Problem Solving- identifying problems and the solutions to them

• Exercises sound judgement
• Personally connects with people
• Communicates effectively
• Takes Responsibility
• Demonstrates integrity
• Strives for excellence

This position requires the incumbent to

• Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds
• Be exposed to variable weather conditions
• Be exposed to noxious odors, fumes and dust from motorized equipment, cleaning products and wet conditions
• Be exposed to potential minor injury when performing cleaning and maintenance activities
• Occasionally demonstrate tasks to others
• Work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays, when required
• Wear a Parks Canada uniform as per the uniform policy and/or dress in period costume as per Parks Canada requirements
• Perform cleaning duties/routine maintenance including minor repairs in Visitor Reception Centre and some grounds keeping including mowing and trail maintenance
• Understand that living accommodations are not provided
• Have their own transportation to and from the workplace (transportation is not provided)

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Tips for applicants:

• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.
• You must be specific and provide concrete examples/details for each experience element, as applications will be screened only on the information provided.